UPDATED OFFICE POLICIES &
PROCEDURES
May 1, 2020
In an effort to provide a safe
environment for our patients and team members, as well as comply with governing
body regulations, we are implementing the following:
1) All appointments have been rescheduled. Reminders for May, June and July appointments have been sent via text, email or phone call. We have rescheduled almost 900
appointments. If you did not receive a reminder or have a conflict with your new day/time, please contact us.
Unfortunately, available appointment times are very limited.
2) When you arrive at the office for your rescheduled
appointment, one of our team members with appropriate PPE will come out to
greet you at your car. If no one greets you in a timely manner, please text
225.636.0048 with patient name and vehicle.
3) We will need each patient to complete a brief health
questionnaire, informed consent, and temperature check at their car. Anyone
with a fever or symptoms will be asked to reschedule their appointment.
4) Please brush before you arrive for your appointment. Our
toothbrush station is closed. We will be asking you to wash your hands at the
brushing station upon entry and exit of our building.
5) To limit foot traffic and comply with social distancing
orders, we are only allowing the patient to enter the building. We will call
parents to schedule the next appointment and give an update of what was done at
this appointment.
6) As always, we follow OSHA guidelines for infection control.
In addition to our already stringent disinfecting and sterilization procedures,
you will see an increased use of personal protective equipment.
7) Sadly, at this time, we are going to pause our Carlton
Reward program to limit hand to hand contact of the cards. Once our new
protocols become second nature, we will happily reinstate it.
If you have an
emergency/question/concern,
please text Dr. Carlton at
225.636.0048
or email us at
[email protected]
Update April 24, 2020
We are happy to announce that
we will be back in the office on Monday, April 27th to start the task
of contacting all patients about their next appointment and our necessary
office policy/procedure changes due to regulations by our governing bodies. In
order for us to efficiently get in touch with all patients, we will not be
answering our regular office phone next week. We are asking for the week of
April 27-May1 that you continue to call/text us at 225.603.0048 or email us at [email protected]
if you have an emergency/question/concern.
Our goal is to start seeing
patients on Monday, May 4th. If you had/have an appointment from
March 17-May 29, we will be contacting you to reschedule. We will be
rescheduling everyone in the order in which they were originally scheduled. We
are working hard on our end, and will be adding extra days/extended hours in effort
to get everyone seen as soon as possible. We appreciate your patience and
understanding as we navigate this unprecedented time!
Update April 9, 2020
Previously, the Louisiana
Department of Health prohibited non-essential dental procedures from March 18
until at least April 16. This has now been extended until at least April 30. As a result, our office
continues to remain closed. If you are have an emergency that is causing pain,
Dr. Carlton will be available to tend to your needs. Please call or text her at
225.636.0048 so she can discuss with you.
We will likely be back in the
office starting Monday, April 27th to start the task rescheduling ALL patients. We appreciate
your patience and understanding as we work through these changes. We will work
hard to keep everyone updated on any potential future guidance from the Louisiana
Department of Health.
We have implemented virtual
appointments for our patients so we can check on your orthodontic progress
during our office closure. Please go to www.orthoscreening.com and use the code TXW3MP. See April 7 update below for more instructions.
As always, we are here to
help. If you have any questions or concerns, please do not hesitate to call/text 225.636.0048 or
email us at [email protected]
Update April 7, 2020
We are excited
to announce that Carlton Orthodontics now has virtual appointments
available
for our patients! We miss you and are excited to use this awesome technology to check on your orthodontic progress during our office closure! For anyone who had an appointment scheduled March 17 through April 16, please go to www.orthoscreening.com and use
the code TXW3MP. You will be prompted to input your information as well as
upload photos of your smile and bite. The photos are better in quality
if someone takes them for the patient, as well as if the patient uses spoons as
cheek retractors instead of their fingers. Once you have uploaded everything,
it will send your information via a secure link to Dr. Carlton. She will evaluate your
case and send you a report with feedback and suggestions to
keep your treatment
plan on track as much as possible. Please email or text us if you have any questions! Dr. Carlton is looking forward to “seeing” you soon!
Update March 17, 2020
As per the Louisiana Department
of Health and the Louisiana State Board of Dentistry, all
routine, non-essential dental procedures are prohibited beginning March
18, 2020 until at least April 16, 2020. If you are having an emergency,
Dr. Carlton will be available to tend to your needs. Please call or text
her at 225.636.0048 so that she can assess your needs.
Our team will
reassemble the second or third week of April to communicate with you about
rescheduling your appointments. Our plan, for the time being, will be as
follows:
ALL appointments
will be pushed back exactly 5 weeks. Your appointment time and day of the
week will remain the same. Only the date will change. Once our team
reconvenes, you will receive an email, text message and/or phone call
reflecting this change. You will also receive another email, text
message and/or phone call confirming your appointment 24 hours prior to
your newly scheduled appointment. We understand that some patients may
have conflicts that arise for their newly scheduled appointment. We will
handle those as they arise.
As always, we are
here to help. If you have any questions or concerns, please do not
hesitate
to call/text
225.636.0048 or email us at [email protected]
We appreciate your
patience and understanding as we work through these changes. We will work hard
to keep everyone updated on any potential future changes. This too shall
pass. We’ll all be stronger on the other side. Y’all take care, stay healthy,
and keep smiling!